How To Spa

To schedule an appointment for a treatment, please speak with our Spa Curator, who will be happy to help you with your selection. Hotel guests can dial the hotel operator and request the Spa by JW. From outside the hotel, please call 407.919.6318. To ensure availability of your preferred time and service, we recommend making your reservation in advance. Online booking for spa available at www.spabyjworlando.com. To enjoy your spa experience to the fullest potential, please familiarize yourself with these Spa Guidelines. At time of reservation please inform the Spa Curator of the following: + Allergies or medical conditions, including pregnancy + If you have a gender preference for your Service Provider + If you have a request for a specific Service Provider + If you are celebrating any special occasions

Please arrive at least 30 minutes prior to your scheduled treatment. Arriving late will limit the time for your treatment, thus decreasing its effectiveness and your enjoyment. Your service will end on time, so the next guest is not delayed. The full value of your treatment will be charged.

As a courtesy to other guests, we strictly adhere to the cancellation policy. Any treatment canceled less than 24 hours prior to appointment will be charged for the full service. Any appointments rescheduled within 24-hours will result in a $25 move fee. 

In order to ensure all of our guests enjoy a relaxing experience, please respect all guests’ right to privacy and serenity. Please refrain from using mobile devices and taking photos in the spa areas.

For your convenience, we customarily add a 20% Gratuity to your bill at the end of your visit. Additional gratuities may be offered at your discretion. If you have any questions, please speak with a Spa Curator.

Spa by JW guests begin their journey through the circuit with a cool, refreshing experience shower. The shower is followed by a relaxing visit to the sauna. Traditionally designed with wood-paneled walls and benches, the sauna provides a high temperature, low humidity environment ideal for relaxing the muscles, boosting circulation, and improving the immune system. Guests may choose to increase the humidity of the sauna by dousing the stones on the sauna oven with water. Following the sauna, guests cool down with a cold shower or body scrub with ice. The ice fountain provides an abundant source of flaked ice for scrubbing down the body, simulating the Finnish tradition of rolling in snow after a thermal treatment. This drastic change in body temperature tightens skin, improves the immune system, reduces blood pressure, and increases circulation. A rest and relaxation period follows the cool down. Many guests choose to enjoy an additional therapeutic treatment while others choose to rest in the relaxation lounge as their bodies recover from the thermal experiences. The circuit ends with an experience shower that incorporates soothing aromas, choreographed lighting, and various water deliveries and temperatures for a multi-sensory experience. The pre-programmed experiences will take guests through an invigorating and refreshing shower. Alert and refreshed after the cool shower, guests will proceed to the steam room where they will be greeted with a warm, steamy fog. A southing steam is supplied into the room with steam and periodic bursts of soothing aromas. The intensive warmth and wetness of a steam room relaxes the muscles, reduces joint pain, and detoxifies the skin. A trip back to the ice fountain after the steam room will further increase circulation and the elimination of toxins as the body cools down. A rest and relaxation period follows the cool down. Many guests choose to enjoy an additional therapeutic treatment while others choose to rest in the relaxation lounge as their bodies recover from the thermal experiences. The circuit ends with an experience shower. Spa by JW is staffed by fully trained and knowledgeable consultants to further your therapeutic journey. Additional amenities, couple’s experiences, and treatments are available.